Openning Hours – Singleton Heights Medical Practice

To book appointments the practice phones are open Monday-Friday 8.00 am – 5.30 pm

We are closed weekends and public holidays

We understand that sometimes it can be difficult to keep track of all your medications. If your script runs out and there are no requests left it is important to contact us. Your doctor may want to see you before issuing a repeat script.
Prescriptions can be electronically sent to your phone or pharmacy of your choice or printed in hard copy form, please advise your doctor at the time of your appointment.

Medical referrals will not be issued without a consultation with a doctor.
An appointment is required so that the doctor can obtain relevant health information, review your health and organise the most appropriate specialist and or procedure required.
It is an important legal document and should be retained in a secured manner.
Replacement referrals may incur a fee.
Specialist referrals have a time limit of either 3, 6 or 12 months. Please always check when making your appointment that your referral is still valid.
Please ensure that you take your referral with you when attending your specialist appointment as it may be difficult to obtain a replacement referral on the day.
Higher fees may be charged by the specialist for the visit without a referral.

When you are unwell the last thing you want to do is sit in the waiting room for an hour. Our doctors try their best to run on time, but there are a few things that you can do to help.

Tell your doctor all the things you want to discuss at the start of the appointment. That way your doctor will be able to address your most important health concerns first and ask you to return for any non-urgent needs that may require more time.

Be responsible for your medications. Don’t leave it to the last minute to get a script. It is very hard for doctors to write scripts from phone requests. Often your doctor will want to check how you are going on your medication before issuing a new prescription.

From time to time appointment delays are unavoidable. This may be due to an emergency or an unexpected extended patient appointment. We understand that waiting can be frustrating and inconvenient however we ask that you respect the needs of other patients and appreciate the care that your doctor provides to everyone. If you think you will be unable to wait, please speak with our reception staff.

Consultations are by appointment only. Should you require a longer appointment please advise reception at the time of booking.

For new patients, when you attend the practice for the first time, you may be booked in for a long appointment so that the doctor can gather all the necessary information and background medical history required to begin your care.

Antenatal, surgical procedures, dressings and immunisations must be booked with both the doctor and the nurse.

If you will be unable to make it to a booked appointment, please let us know as soon as possible on 65 731 577 so that we can offer your appointment time to another patient. Please note that failure to attend your appointment, or provide sufficient notice of cancellation, may result in a non-attendance charge.

The clinic is run on a weekly basis on a Wednesday in a dedicated consultation room.
Our fully qualified Family Planning Registered Nurse Leanne is available for an extensive women’s health check including:
• Pap Smear
• Breast Check
• Contraceptive Advice
• Menopause Advice
• Continence Advice
Appointments are 30 mins in duration and require a booking.
This service is Medicare Funded and will be bulkbilled.

Medical certificates will not be issued without a consultation with a doctor.
An appointment is required so that the doctor can obtain relevant information and review your health.
Supplement Certificates may be issued following an initial consultation.
It is an important legal document and should be retained in a secure manner.
Replacement certificates may incur a fee.

Any paperwork that require a Doctor to complete will require an appointment.
Many forms require your GP to review your health and health information, this often takes time. Some paperwork requires reports to be written.
Please advise reception what the form is when making your appointment, so as the most suitable appointment is booked.
Types of paperwork may include:
• Insurance
• WorkCover
• RMS
• Centrelink
• NDIS

To minimize disruptions to patients whilst in consultation phone calls to the Doctor are triaged. Urgent phone calls will be put through to the doctor immediately; messages will be taken for all non-urgent calls.
If you are unsure if your call is urgent please give us as much information as possible about your health concern. Our reception staff are trained in Triage and will help you to determine whether your phone call will be put through or a message taken. If more assistance is required one of our nurses will be able to help.

Your doctor will advise you at the consultation whether he wants you to return to discuss results or if we will contact you if required on receipt of the results.
It is always a good idea to contact us after a week if you have not received your results.
Blood and imaging results are usually returned to our practice within 24-72 hours, although some tests may take more time.
If your GP is away on leave another GP will check any incoming results for them and we will contact you if anything needs to be discussed.

We use a reminder system for alerting patients to upcoming or overdue care activities (pap tests, Health Assessments, Immunisations etc.). You may receive a letter, text message or phone call reminder. If you do not wish to participate in our reminder system, please let our reception staff know.